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Competing In a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation: 47 (J-B-UMBS Series)

by Michael D. Johnson

ISBN 13: 9780470448212

Format: Paperback (212 pages)
Publisher: John Wiley & Sons
Published: 03 Sep 2008

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Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty

by Michael D. Johnson,Paul Weidmann

ISBN 13: 9783322845115

Format: Paperback (380 pages)
Publisher: Gabler Verlag
Published: 31 Jul 2012

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